Mervin George

SAP Labs

Bengaluru, Karnataka, India · On-site

• Lead the design and delivery of user assistance for data and analytics solutions, focusing on clarity, usability, and consistency across complex product experiences.
• Work closely with UX designers, Product Managers, and Engineering teams to align documentation, in-product guidance, tutorials, and UX text with product intent and user needs.
• Balance hands-on content development with strategic ownership of content direction, standards, and quality for user assistance.
• Provide mentorship and guidance to User Assistance developers, fostering a culture of collaboration, accountability, and continuous improvement.
• Contribute to defining content strategies, improving authoring workflows, and strengthening governance practices to support scalable, high-quality documentation.
• Translate complex analytics concepts into clear, user-focused guidance while driving consistency through content standards, terminology, and structured authoring.
• Apply usability insights and feedback to refine documentation and UX text, and support innovation in in-app and guided learning experiences.

WiseTech Global

Bangalore

• Successfully implemented Documentation Development Life Cycle (DDLC) tailored to WiseTech's needs, using Markdown for authoring, GitHub Repos for versioning, and DocFX for publishing documentation to IIS Server.
• Managed and mentored a team of 6 technical writers, fostering a culture of collaboration and innovation.
• Spearheaded 9 cross-functional documentation projects, including DevDoc Central, ProductDocs Nexus, and Customs Documentation Vault, delivering high-quality, user-centric documentation for internal and external stakeholders.
• Created automated workflow for Markdown-based documentation using Visual Studio Code, GitHub, and DocFX, reducing content delivery timelines by 20%.
• Designed SharePoint landing page for documentation projects, streamlining access to resources for team members.
• Participated in leadership development initiatives, including Diversity and Inclusion workshops and roundtable discussions on Leading Inclusive Teams and Allyship, enhancing the team's performance and engagement.
• Presented retrospectives and process improvements to senior leadership, including discussions on Markdown workflows, branching strategies, and documentation processes.
• Explored and introduced AI-driven solutions to enhance technical documentation processes, including implementing curated and personalized documentation enhancements using AI tools.

Blume Global

Bangalore

• Developed and implemented a comprehensive documentation strategy, including objectives, timelines, and resource allocation, resulting in the establishment of a robust technical publications process across the organization.
• Built a high-performing Technical Publications Team, recruiting and onboarding skilled technical writers who demonstrated consistent delivery of high-quality documentation.
• Created and implemented documentation standards, guidelines, and templates that ensured consistency and quality in all technical publications, resulting in improved clarity, usability, and customer satisfaction.
• Successfully collaborated with cross-functional teams, including product managers, developers, and engineers, to gather accurate and up-to-date information for technical publications, resulting in more comprehensive and relevant documentation.
• Planned and executed major documentation projects, breaking them down into manageable tasks, setting realistic deadlines, and consistently delivering projects on time, ensuring that critical documentation was available when needed.

Previous Experience

July Systems

Senior Technical Writer (6 months)

GT Nexus

Senior Technical Writer (5 years 9 months)

Dell

Technical Support Expert (1 year 6 months)

IBM

Technical Analyst (2 years)